iTunes user sues Apple over iPod

BBC NEWS | Technology: "... forced to purchase an Apple iPod."

Was the CD burner broke on his computer? When I bought iTMS songs before owning an iPod, I burned them to CD to listen to with my existing portable CD player, and I never had a problem with it. iTunes is generally very reliable with burning. I realize Apple doesn't support other device makers, but I have yet to see significant evidence that other device makers would have made compatible hardware if Apple had offered at the beginning of the iTunes Store. Some device makers might be interested now, but where are they? Could Apple rely on them to treat Apple's customers with the same level of care and service that Apple's customer base is accustomed to?